Returns Policy


WHAT can be returned?

Only products which are faulty are returnable. We do not accept returns if you change your mind.

In the event of a warranty claim please contact us via email -

WHERE do items need to be returned to? Products need to be returned to:

Scooter Shack

155 Sheridan Street

Cairns City, Qld 4870


HOW do customers return items? Ensure product is packaged in original packing for faulty product on opening. For warranty returns ensure that product is sufficiently package to prevent further damage as this may void the warranty claim.

SHIPPING for returns? For shipping returns please contact us via email and we will advise of best freight method. All freight costs for faulty products on opening is paid by us.

CREDIT for returns? We offer store credit or product exchange for faulty products.

Instore return option? You can return all faulty products in person to our shop at:

155 Sheridan Street

Cairns City, Qld 4870

Packing materials? All faulty products on opening need to be returned in original packaging?

If you have any other questions regarding our return policy, please contact us and we’ll be happy to walk through any concerns or issues.